Frequently Asked Questions

What time can I check in and check out?

• Check-in: From 3:00 PM.
• Check-out: Until 12:00 PM.

Can I check in before the scheduled time? And check out?

• We offer early check-in and late check-out depending on availability.
• It is recommended to request it in advance to ensure that it is possible. Please check with reception for rates.

Does the hotel offer a shuttle service?

• No, the hotel does not offer this service. However, you can check with our staff for directions on how to get to the hotel.

Does the hotel have access to nearby public transportation?

• Yes, our hotel is located near bus stops, metro or tram stations. Check at the reception for maps and schedules of local public transport.

Is breakfast included in the rate?

• Breakfast is included in some rates and packages. Check at the time of booking or at reception for more details.

Is there Wi-Fi access in the hotel?

• Yes, we offer free Wi-Fi in all areas of the hotel, including rooms, common areas and the restaurant.

Can I bring my pet?

• We accept pets in certain areas of the hotel. No additional charge applies and must be confirmed at the time of booking.

Does the hotel have parking?

• Yes, we have parking for our guests and visitors. Check with reception for more details on the rate.

Are there rooms for people with reduced mobility?

• Yes, we have adapted rooms for people with reduced mobility. Please inform us at the time of booking to guarantee availability.

Does the hotel have a gym or spa?

• Yes, we have a gym and a sauna. Both are available at no cost to guests.

Can I cancel or modify my reservation?

• It depends on the conditions of the selected rate. If you have a flexible rate, you can cancel or modify your reservation without additional charge up to 24 hours before your arrival. For non-refundable rates, penalties of 100% of your reservation apply.

Does the hotel have restaurants?

• Yes, we have a restaurant that offers local and international options. We also have a bar where cocktails and snacks are served.

Does the hotel offer services for events or meetings?

• Yes, we have meeting and event rooms. You can contact our events team for more information on availability and rates.

What payment options does the hotel accept?

• We accept various forms of payment, including credit cards (Visa, MasterCard, American Express), debit cards, bank transfers, Bizum and cash payments.

Do you offer laundry services?

• Yes, we have a laundry and ironing service available from Monday to Friday for our guests. Prices vary depending on the type of garment.

Does the hotel have policies for underage guests?

• Children under 18 must be accompanied by an adult. In case of coming alone, they must bring an authorization signed by their parents/legal guardians. Check with us for more information.

What are the reception hours?

• The hotel remains open 24 hours with reception staff at your disposal.

How can I make a reservation?

• Reservations can be made through our website, by calling the hotel reception or by sending an email to our reservations team.

Can I leave my luggage at the hotel before check-in or after check-out?

• Yes, we offer a free luggage storage service for our guests before check-in and after check-out.

Can I request an extra bed or a crib?

• Yes, we offer extra beds with cost and free cribs. You can request it at the time of booking or at check-in, subject to availability.

Does the hotel have options for people with special diets?

• Yes, we can accommodate different dietary needs, such as vegetarian, vegan, gluten-free, among others. Please inform us in advance to ensure that we offer you the appropriate options.